Help

We're here.

For anything ride-related, in-app support is fastest — it has your trip context. Otherwise, email beats a contact form for speed.

How bidding works

The full rider-and-driver walkthrough.

Pricing

What riders pay, what drivers earn, the 15% fee.

Contact

Email channels for riders, drivers, press, and legal.

Common questions.

I have a problem with a ride that just ended.

Open the Blexor app, go to your trip history, and tap “Get help” on the ride in question. The trip context goes to support along with your message — that’s the fastest path.

I left something in the car.

Open the trip in the app and tap “Contact driver” to reach them directly. If that fails, email support@blexor.com with the trip details and we’ll relay.

I was charged for a ride I didn’t take.

Email support@blexor.com from the address on your account, with the date and approximate time. We’ll investigate and refund if a charge is unauthorized.

I want to delete my account.

Email privacy@blexor.com from your account email. We’ll confirm and delete after any open trips and obligations are settled. Some records are kept for tax and safety compliance.

I’m a driver and I have a payout question.

Open the Driver app → Earnings → tap any payout for details. For anything else, email drivers@blexor.com.